Refund & Cancellation

1. Apple subscriptions

Manage an Apple-billed subscription in your Apple Account's subscription settings. Removing Urolog from a device or emailing this website does not cancel the subscription. Cancellation and refund requests are separate actions. See Apple's current cancellation guide.

2. Refunds for payments made through Apple

Visit Apple's Report a Problem service, sign in with the purchasing account, and follow the available refund-request steps for the transaction. Eligibility depends on Apple's process and applicable law; this website cannot approve a refund or promise its timing. See Apple's refund instructions.

3. App access problems

If a paid feature is missing, confirm the purchasing Apple Account and check the app's restore option. Use the developer support link on the app's App Store listing for unresolved app issues. Do not send passwords, full payment details, or diary entries to website support.

4. Products purchased through Sponsored Content

A partner presentation may offer a product sold by a separate merchant. That merchant's purchase terms govern shipping, return requirements, cancellation, refunds, and any recurring billing. Use the seller or payment provider shown on your receipt. We do not set a merchant's refund window or promise a money-back guarantee on its behalf.

5. Unrecognized charges

Check the receipt, purchase history, and billing provider before requesting assistance. If a charge is unfamiliar, contact the provider responsible for that charge. Do not share payment passwords or complete card numbers in website messages.

6. Website help and consumer rights

Contact the website owner below if you need to report an unclear link or incorrect website information. Include the page URL and a brief description without sensitive information. Mandatory consumer protections remain unaffected by this guide.