Help for the practical details

Find your next step.

Start with the topic closest to your question. Contact this website for website issues; use the developer support link on the App Store for app-specific help and the seller on your receipt for order questions.

Email support Contact options

Support library

Choose a topic.

App menus can change between versions. These guides give you a reliable place to begin and point out when Apple manages the next step.

Getting started

Download from the App Store, review onboarding, and choose whether to allow notifications.

Open guide

Logging events

Select an event, confirm date and time, add an amount or note if useful, and save.

See logging tools

Reading charts

Switch time ranges and treat charts as organized history, not a clinical interpretation.

Explore charts

Sharing or export

Look for current share or export controls in the app. Availability and formats may vary by version.

Ask support

Managing Premium

View the current offer in app; manage renewal from your Apple ID subscription settings.

Read terms

Restoring a purchase

Use Restore Purchase while signed in with the Apple ID used for the original transaction.

Get help

Privacy and data

Review website privacy details and use the developer policy linked from the App Store for app practices.

Privacy details

Contact support

Send your app version, iOS version, and a description of the issue without diary content.

Before emailing

Details that make troubleshooting easier.

If you contact the app developer, a short report can help explain the issue while keeping your personal diary private. The website owner cannot access app accounts or merchant orders.

Your iPhone model and iOS version
The Urolog version shown in app or the App Store
The steps immediately before the issue
Any error wording, with personal content removed

Please leave out

Keep sensitive details out of support email.

Do not send passwords, full payment card numbers, government identifiers, detailed diary entries, diagnoses, or other sensitive health information. Apple receipts can contain transaction details; share them only if support specifically requests the minimum needed.

Compose support email

Quick troubleshooting

Try these basics first.

The app will not open or respond.

Close and reopen the app, restart your iPhone, confirm you have a stable connection where needed, and check the App Store for an update. Avoid deleting the app until you understand whether your data is backed up.

My Premium access is missing.

Confirm you are signed in with the Apple ID used for purchase, then use the app’s Restore Purchase option. Check Apple’s purchase history and subscription status if access still does not appear.

Notifications are not appearing.

Open iPhone Settings, find Notifications, choose Urolog, and review permission and Focus settings. Then check reminder settings inside the app.

Need the latest release?

Open Urolog in the App Store.

Check compatibility, release notes, and the current version available to your Apple ID.

View on the App Store

Website support contact

THORP DIRECT SALES, INC.
2021 Cedars Rd SE, Suite 300
Lawrenceville, GA 30043
United States
Email: [email protected]
Phone: +1 (512) 653-4593

Use this contact for website issues, privacy and accessibility requests, or a correction to sponsored content. For an order, contact the seller on the receipt.